| Is
your support department available
24/7/365? |
| Yes,
we are available by phone and email
24/7/365 for ALL emergency issues.
For non-emergency support we are available
M-F 8am-12midnight EST. Non-emergency
support issues will be addressed even
over weekends and holidays however
the turn-around time may take up to
6 hours. |
| Do you allow adult
sites? |
| Yes
we do. All sites must be FULLY legal
and complainant with U.S. laws! |
| What happens if
I'm using more bandwidth than my plan
allows? |
| You
will be charged the overage fee per
the plan you purchased. Your account
will NOT
be shut down if you go over your bandwidth
allowance. When you reach the amount
of bandwidth in the plan above yours
the cost per GB and overage fees will
drop. We will always notify
you before you are billed. |
| Are there any
setup fee's or contracts? |
| Never!
Service is offered on a month-to-month
basis, and you will never get hit
with unwanted setup fees! |
| How long will
it take to setup my shared hosting
account? |
| Shared
hosting plans will be setup within
24 hours, however, it generally takes
24-72 hours for DNS changes to propagate
which BKHosts.com has no control
over. |
| Do you allow PERL/CGI/PHP/MySQL
on shared hosting accounts? |
| YES! |
| Do you allow access
to raw apache logs on shared hosting
accounts? |
| Yes,
you will have separate logs for each
domain and access to the /logs directory.
Please note that log files are rotated
and deleted daily so you will need
to download the raw logs 1 FULL hour
before midnight. |
| Do you allow terminal
(SSH) access on shared hosting accounts? |
| We
will issue SSH access on a temporary
basis only. Please contact us when
shared accounts require temporary
SSH access. |
| Do you allow spam? |
| NO!
If you send solicited bulk email you
MUST offer a working opt-out link.
We will not be tolerant of spammers
and will terminate your account if
we find you spamming in any way. |
| Can I setup cron
jobs on my shared hosting account? |
| We
sure can. Please contact our support
department to setup the cron. |
| Do you allow .htaccess/.htpasswd
on shared hosting accounts? |
| We
sure do! |
| Do you support
domain wildcards on shared hosting
accounts? How about 3rd level domain
to directory mapping? |
| We
sure do! |
| Do you support
mail forwarding on shared hosting
accounts? |
| We
sure do! |
| Do FTP transfers
for site uploads count toward total
bandwidth allocation? |
| No
they do not assuming you are not uploading
500GB of content per day! |
| What server specifications
are your shared hosting accounts run
on? |
Shared
servers utilize QUAD XEON processors,
Ultra320 SCSI HD's (15K RPM), 4gb
RAM, on 100Mbit connections.
All of our shared hosting servers
are on a load balanced solution to
avoid downtime should one customer
make a mistake and bring a server
down.
You will NOT suffer because of this! |
| What Perl modules
do you support on shared hosting accounts? |
| Most
if not ALL Perl modules are installed
already on shared hosting accounts.
If you need a specific Perl module
we can install any module you want
from CPAN archive. Please contact
our technical support department. |
Fully Managed Dedicated
